Terms & Conditions and Shipping

Conduct

We reserve the right to refuse service and sales to anyone who does not treat our team with kindness and consideration. 

Shipping

We are excited to ship our collection of jewelry directly to you. By placing an order you fully understand and agree to our policies, terms, and conditions. 

So Gold Studios is not responsible for jewelry or other apparel once it has been picked up by the courier and is in transit. Should any issue arise with your shipment or delivery, it is your responsibility to contact the carrier to arrange a resolution or claim. 

At checkout you are presented with the option for in-store pickup. Once items are paid for, they are held at So Gold Studios located at 448 Humboldt Street, Brooklyn, NY, 11211 for pickup.

PLEASE NOTE: For all pickup orders, please reserve a 'Order or Repair Pickup' appointment online to pickup your pieces ONLY after you receive your notification that your order is ready for pickup. We are a private studio and do not accept walk-ins, including jewelry pickups without prior notice. 

In the event that you have jewelry held for pickup and need for it to be shipped, please reach out to us via email at info@sogoldstudios.com so that we may cancel your order. Kindly replace your order with the shipping option selected instead so that you can complete payment securely on our website. Thank you!

International Shipping 

So Gold Studios is excited to ship internationally, however we do have terms and conditions in regards to international shipping that you fully understand and agree to when you place an order. You fully understand that shipping costs are determined by the country, carrier, and distance from the United States and that costs may change at any time without notice. 

 

We currently ship to North and Central America, most of Europe and Asia, and Oceania. We do not ship to the countries of Russia, Ukraine, Yemen, Saudi Arabia, or Switzerland. This list can change at any time for any reason at our discretion. 

We are not responsible for any customs or duties as a result of international shipping. Should you be purchasing for delivery outside of the United States, you fully understand that you will be responsible for any and all additional charges incurred including but not limited to taxes, customs, duties. 

Certain countries may require a customs broker or additional information in order to clear a parcel. By placing an international order, you fully understand and agree that you are responsible for corresponding with your local customs office in order to obtain clearance for your shipment. We are not responsible for any clearance or correspondence with any customs office. 

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse Service to anyone for any reason at any time. You agree not to resell, reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. 

Accuracy

We reserve the right to refuse any order you place with us. We reserve the right to require you to return a product to us for a refund if you violate these Terms. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, or need to contact you regarding a return, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Return Policy.
We are not responsible for any errors or misspellings on the shipping or billing address for any order. You agree that it is your responsibility to monitor this information and immediately notify So Gold Studios should there be any error. So Gold Studios cannot be held responsible for any issues that may arise during transit should correspondence happen after a shipping label has been created. 

Errors, inaccuracies and corrections

Occasionally there may be information on our site or in the Product Pages that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.